Shipping FAQ
Quick answers to common shipping questions.
Because Chibi SnapCharm™ products are handmade, processing times vary depending on whether you are ordering one of our standard designs or something customized just for you.
When will my order ship?
Standard Chibi SnapCharm™ designs typically ship within 3–5 business days from the order date, unless otherwise noted on the product listing.
Because our products are handmade, this processing time gives us time to create, prepare, inspect, and package your order before it heads your way.
Customized and personalized orders may require 7–10 business days before shipping.
Business days do not include weekends or holidays. Shipping transit time begins after your order has shipped and is additional to the processing times listed above.
What happens if my order includes customization?
Orders that require customization or personalization will be placed on hold while the customized portion of your order is being completed.
Customized orders may require 7–10 business days of processing time before shipment.
We will keep you updated along the way so you know the status of your order. Once your customization is complete and your order is ready to leave us, you will receive a shipping confirmation with tracking information.
If your order contains both standard and customized products, the entire order will ship together once the customized items are complete.
Why does my order show as “On Hold”?
Don’t worry. If you ordered something customized, an On Hold status simply means we are working on the customized portion of your order.
Once your customization is complete, your order will move forward for final preparation and shipping.
Are Chibi SnapCharm™ products handmade?
Yes. Chibi SnapCharm™ products are handmade and prepared by our team rather than being pulled from a warehouse of mass-produced finished products.
Because of this, slight variations may occur between individual items. These small differences are a normal part of the handmade process and make each piece a little unique.
Which carriers do you use?
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Domestic (U.S.) orders ship via USPS
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International orders ship via DHL Express
The carrier used for your order will be shown at checkout and in your shipping confirmation email.
How long does delivery take?
Delivery time depends on the shipping service selected, destination, and carrier.
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USPS (Domestic): Delivery times vary based on the selected service and destination.
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DHL Express (International): Transit times vary by destination and customs processing.
Please remember that delivery time is separate from our processing time.
Carrier delivery estimates are provided by the carrier and are not guaranteed.
Do you ship internationally?
Yes. Chibi SnapCharm™ ships internationally.
Available shipping destinations will be shown during checkout.
Will I have to pay duties or taxes on international orders?
No additional duties or import taxes should be due upon delivery when your order is shipped DDP (Delivered Duties Paid).
Applicable duties, VAT, and import taxes are calculated and collected at checkout.
When will I receive tracking information?
Tracking information will be sent to the email address provided at checkout once your order has shipped.
Please allow up to 48 hours after shipment for tracking information to begin updating through the carrier.
What if my tracking hasn’t updated?
Tracking information can sometimes take up to 48 hours to update after your package has been handed over to the carrier.
If you still do not see movement after that time, please allow additional time for carrier processing. If your shipment appears unusually delayed, contact us and we’ll be happy to help you look into it.
What if my package is delayed?
Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, customs processing, peak shipping periods, or other circumstances outside our control may affect delivery.
We appreciate your patience when carrier delays occur.
What if my package is marked delivered but I didn’t receive it?
If your tracking information shows Delivered but you cannot locate your package, please check with household members, neighbors, and your local carrier office first.
Chibi SnapCharm™ is not responsible for packages that are lost or stolen after being marked delivered by the carrier.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery.
Include clear photos of:
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The damaged item
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The shipping packaging
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The shipping label
Please keep all packaging until we have reviewed the issue and let you know the next steps.
Can I change my shipping address after placing an order?
Shipping addresses cannot be changed once an order has been placed.
Please carefully review your shipping information before completing checkout.
Can I cancel or modify my order after checkout?
Orders cannot be canceled or modified once they have been placed.
This is especially important for customized products because work may begin shortly after your order is received.
Who can I contact with shipping questions?
For questions about your Chibi SnapCharm™ order, customization status, tracking, or shipping, please contact:
When contacting us about an existing order, please include your order number so we can help you as quickly as possible.