Accessibility Commitment

At Chibi SnapCharm™, we are committed to providing an accessible and inclusive online experience for all customers, including people with disabilities.

We continue to work toward making our website, content, and services easier to access, navigate, understand, and use with assistive technologies.

Our website includes accessibility tools designed to allow visitors with certain accessibility needs to adjust elements of the website's user interface and viewing experience.

Accessibility Standards

Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which provide internationally recognized recommendations for improving web accessibility.

These guidelines focus on making digital content:

• Perceivable: Information and user interface components should be presented in ways users can perceive.

• Operable: Website navigation and user interface components should be usable through different methods of interaction.

• Understandable: Information and website functionality should be presented in a way that users can understand.

• Robust: Content should be compatible with a wide range of browsers, devices, and assistive technologies.

Accessibility is an ongoing effort. As our website, products, and services evolve, we will continue working to identify and address accessibility barriers where possible.

Known Accessibility Issues

We are currently aware of certain areas of the website that may create accessibility barriers for some visitors. These may include:

• Session timeouts that may occur without sufficient advance warning, which could result in lost information or progress.

• Content displayed on hover or focus that may not always be dismissible, hoverable, or persistent.

• Certain forms or form elements that may submit or trigger an action when focused without additional user input.

• Interactive elements that may not contain an accessible name or sufficient information for screen reader users.

• Status messages that may not contain the appropriate ARIA role needed to announce updates to screen readers.

We are continuing to evaluate these areas as part of our ongoing accessibility efforts.

Need Assistance?

If you experience difficulty using the Chibi SnapCharm™ website, accessing information, or completing a purchase, please contact us. We will do our best to provide assistance and help you access the information or service you need.

We also welcome feedback about accessibility barriers you encounter while using our website.

Email: support@chibisnapcharms.com
Phone: (321) 333-4858
Live Chat: Available Monday through Friday, 9:00 AM–5:00 PM Eastern Time

Live chat assistance may be provided by our AI Chat Pal or a member of our team during business hours.

When contacting us about an accessibility issue, please let us know what page or feature you were trying to use and the type of difficulty you experienced. This information can help us investigate the issue.

Thank you for visiting Chibi SnapCharm™. We are committed to continuing to improve the accessibility and usability of our website for everyone.