Contact Us

Have a question? We’re happy to help.

Have a question about your order, a customization, or how the Chibi SnapCharm™ system works? You’re in the right place.

Use the form below to send us a message, and we’ll get back to you as soon as possible.

If you’re contacting us about an existing order, please include your order number so we can find your information quickly. For customized orders, you can also reach out if you have questions about your customization or order status.

You can also contact us directly via the LIVE CHAT option on the bottom right of the screen.

Thank you for supporting Chibi SnapCharm™ and independent, creator-led craftsmanship. We’re excited to help you build a collection that you can swap, personalize, and make your own.