Shipping Policy

Shipping Policy

Chibi SnapCharm™ products are handmade, 3D printed, and/or prepared in small batches. Processing times may vary based on the product, collection, customization options, and order volume.

Processing Times

Estimated processing times are shown on individual product listings whenever applicable.

Processing time is the time required to prepare your order before shipment and is separate from carrier transit time.

Orders containing custom, personalized, made-to-order, or newly released collection items may require additional processing time.

Shipping Estimates

Once an order has shipped, estimated delivery dates provided by the carrier are estimates and are not guaranteed by Chibi SnapCharm™.

Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control may affect delivery.

Tracking information will be provided when available.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you discover an address error, contact us immediately at support@chibisnapcharms.com.

We cannot guarantee that an address can be changed after processing or fulfillment has begun.

Chibi SnapCharm™ is not responsible for orders delivered to an incorrect address supplied by the customer.

Additional shipping charges resulting from an incorrect address, refused delivery, or package returned to sender may be the customer's responsibility.

Packages Marked Delivered

If tracking shows that a package has been delivered but you cannot locate it, first check the delivery location, household members, neighbors, and carrier tracking information.

Then contact the shipping carrier for assistance.

You may also contact us at support@chibisnapcharms.com, and we will assist with information available to us.

Shipping Damage

If your package arrives visibly damaged, photograph the package before opening it whenever possible.

Please retain the shipping container, shipping label, internal packaging, and damaged item.

Shipping-damage claims must be reported within 7 calendar days of confirmed delivery and must include the documentation described in our Return & Refund Policy.

Lost Packages

If tracking has not updated or a shipment appears lost, contact us at support@chibisnapcharms.com after allowing reasonable time for carrier delivery.

We may open a carrier investigation before issuing a replacement or other resolution.

International Shipping

Unless specifically available during checkout, Chibi SnapCharm™ currently ships within the United States only.

If international shipping becomes available, customers will be responsible for applicable customs charges, duties, taxes, or import requirements unless otherwise stated.

Delivery Timing

If a specific delivery date is important, please order early.

Chibi SnapCharm™ cannot guarantee delivery by a particular event, birthday, holiday, or other date unless that guarantee is expressly stated in writing for the applicable order.