Refund policy
Return & Refund Policy
Return & Refund Policy
Thank you for shopping Chibi SnapCharm™. Our products are handmade and/or produced in small batches, and many collections are made specifically for limited releases or individual customer selections. Please review product descriptions, photos, compatibility information, personalization choices, and your order carefully before purchasing.
Final Sale
Unless otherwise stated on the product listing, all Chibi SnapCharm™ products are final sale.
We do not accept returns or issue refunds for change of mind, buyer's remorse, preference changes, ordering the wrong design, color or character, or deciding after delivery that you no longer want the item.
Custom, personalized, made-to-order, clearance, limited-edition, and customer-configured products are final sale and are not eligible for return or exchange.
Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.
Order Cancellations
For eligible non-custom orders, cancellation requests must be submitted within 1 hour of purchase.
After that time, processing, production, or packing may have begun and cancellation cannot be guaranteed.
Custom and personalized orders may begin production shortly after purchase and therefore may not be eligible for cancellation.
Cancellation requests should be sent to support@chibisnapcharms.com.
Damaged, Defective, Missing, or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or is missing an item, contact us within 7 calendar days of confirmed delivery at support@chibisnapcharms.com.
Please include:
- Your name and order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the shipping box or mailer
- A photograph showing the shipping label
- Photographs of the internal packaging
- Photographs showing any visible damage to the package
Please keep the product and all original packaging until your claim has been resolved.
Do not discard damaged products or packaging before receiving instructions from us.
Approved claims may be resolved through replacement, repair, store credit, or refund depending on the circumstances, product availability, and nature of the issue.
If Chibi SnapCharm™ made an error with your order, we will cover the reasonable cost of correcting that error.
Handmade and 3D-Printed Products
Many Chibi SnapCharm™ products are handmade or 3D printed in small batches.
Minor variations in color, texture, layer appearance, seams, surface finish, or other characteristics are normal features of the manufacturing process and do not automatically constitute damage or a defect.
Colors may also appear differently depending on lighting, photography, and individual screen settings.
Damage After Delivery
Damage resulting from misuse, intentional breakage, dropping, crushing, excessive force, modification, improper storage, exposure to excessive heat, chewing, prying, cutting, drilling, or other use outside the product's intended purpose is not considered a manufacturing defect.
Products that become cracked, broken, or otherwise damaged should be discontinued from use if the damage could expose an internal component.
Refund Processing
When a refund is approved, it will be issued to the original payment method unless otherwise required or agreed.
Processing time after we issue a refund is determined by the customer's bank or payment provider and may vary.
Original shipping charges are non-refundable unless the refund results from an error by Chibi SnapCharm™, an approved shipping-damage claim, or applicable law requires otherwise.
Unauthorized Returns
Do not mail a product back without contacting us first.
Packages returned without authorization may not qualify for a refund, replacement, or exchange.
Contact: support@chibisnapcharms.com